Operations and Supply Chain Decisions and Metrics

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In this course, you will learn about the role of operations and how they are connected to other business functions in manufacturing, chain decisions and service-focused organizations.

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About this Course

You will learn and practice the use of decision-making and chain decisions frameworks and techniques applicable at all levels, from management-level strategic decisions such as connecting processes to the needs of various customer segments to front-line tactical decisions such as choosing between ordering larger quantities vs. ordering more frequently.

You will be able to:

  • Relate underlying principles to operations management frameworks and techniques
  • Synthesize information to make strategic operations decisions
  • Evaluate processes on different dimensions
  • Apply analytical techniques for tactical operations decision

Skills You Will Gain

  • Supply Chain Decisions
  • Inventory
  • Process Analytics
  • Operations Strategy


4 hours to complete

Course Orientation & Operations and Supply Chain Decisions and Metrics
Welcome to the world of Operations Management. Operations are the repetitive processes used to create and deliver products and services. Effective operations strategies and tactical management of such processes are vital to delivering quality products and services and creating value.

Module 1 covers the basis of operations management and how it works in different kinds of organizations. Connecting operations management to other aspects of running an organization lays the groundwork for how to develop and implement a solid operations strategy.

17 videos (Total 90 min), 6 readings, 8 quizzes

5 hours to complete

Operations and Supply Chain Decisions and Metrics: Process Configurations and Metrics
12 videos (Total 86 min), 3 readings, 11 quizzes

3 hours to complete

Operations and Supply Chain Decisions and Metrics: Inventory Management
8 videos (Total 68 min), 2 readings, 7 quizzes

4 hours to complete

Operations and Supply Chain Decisions and Metrics: Supply Chain Management
11 videos (Total 68 min), 4 readings, 9 quizzes

Free Course on Operations and Supply Chain Decisions and Metrics

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